I normally use what I call the “Rule of Three” when determining when to get HR involved with an employee. The first missed deadline results in an e-mail or phone call reminder. If a second deadline is missed, I then schedule a face-to-face meeting with the employee. In this meeting we agree upon an action plan to resolve any issues and this action plan is signed and then placed in the employee’s personnel file. If a third missed deadline occurs, I would then set a face-to-face meeting with the employee, the HR department and myself. Failure to meet agreed upon deadlines after this 3rd meeting usually ends in termination of employment.

Dan Stewart
Mr. Objectives
Twitter: @MrObjectives